Refund policy
Returns are eligible on within 7 days of delivery. This excludes 'Made to Order' products.
RETURN
To request a return or exchange, please email info@asmeknitwear.com
Your return or exchange request must be made within a maximum of 7 days from receipt of your order, whether at a collection point or at your home. The 7 day period begins upon delivery of the parcel and not upon collection of the parcel.
Please note that shipping costs will be charged to you if you wish to request a return, and will be deducted from your refund. Once your return has been received, please allow 4 to 5 days for processing and validation. Once validated by our team, you will receive your refund within 14 working days.
Products must be returned in their original condition, new, unworn and undamaged, suitable for resale.
If you find that the product you have received is faulty, you must notify our customer service department by writing to us at info@asmeknitwear.com
In the event of non-compliance with these conditions, no return will be eligible for a refund or credit note.
Products that are damaged or incomplete (missing labels, soiled, with traces of foundation or odor, torn, holes, etc.) will not be reimbursed.
Any return made differently will not be taken into account.
The customer is responsible for the return of the product not validated for a trade-in.